Event Day & IT Administrator – Ticketek UK

Be part of our tomorrow! We are hiring an Event Administrator based at our Bristol or our London offices at TEG, owner of Ticketek, SXSW Sydney, Laneway Festival and 30+ other brands across 40 countries!

Ticketek is Australasia’s leading event ticketing company, powered by our database of 11.7 million unique live entertainment fans, and our ticketing platform Softix. Our unrivalled marketing capability utilizes best in class, data driven digital marketing and analytics platforms, demonstrated in our ability to sell more than 23 million tickets to over 20,000 events every year.


As the IT Event Administrator for the United Kingdom, you will be attending some of the biggest and best events and festivals across the UK to deliver IT services for our clients, venues and events. This role is ideal for someone with 1-3 years’ experience who enjoys an active IT role outside the office. 


You’ll be working primarily with windows servers, access control technologies and internet data services, and your role will be to ensure the up keep and continual operation of these systems. We’ll make sure you have the training to do this and will partner you with the Ticketek Client Services team to get wins on the board at events.


The Role

As an IT Event Administrator, your role will be to:

  • Ensure there is best-in-class on-site IT support at Ticketek events (and thereby satisfy our client’s contractual obligations) 
  • Install points of sale (PCs, BOCA printers, PINPADS) at venues, client sites and temporary events 
  • Administer and maintain ticketing IT infrastructure and access control infrastructure at client venues.
  • Coordinate the installation, support and maintenance of I.T. collateral as required such as servers, switches, WAP’s etc..
  • Schedule and carry out preventive maintenance of internal and external client equipment and infrastructure.
  • Record changes that you make to network or device configuration in the appropriate configuration diagrams or databases.
  • Ensure IT support calls are answered and responded to and that fault resolution information is recorded in detail into the service desk database system.


The Person

To be successful in this role, you will need to:

  • Have hands on experience in a technician and/or support specialist role.
  • Have experience in working in live events.
  • Be able to work under pressure.
  • Have a customer focused approach to solving customer issues.
  • Excellent verbal and written communication skills.
  • Strong time management and organisational skills and ability to prioritise and meet tight deadlines.
  • Results-oriented, energetic and innovative approach to work.
  • A current UK driver’s license.

Desirable experience and skills:

  • Prior use of ticketing system/s.
  • Windows 10/11 and server 2019 or greater experience.
  • Microsoft SQL 2017 or greater familiarity 
  • Broad network (LAN/WAN) and server experience.
  • Familiarity with patron access control solutions desirable 

As a team member, you will:

  • Demonstrate a client focused attitude, being a true ambassador for our brand.
  • Pursue quality and excellence in a fast-paced industry.
  • Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
  • Be adaptable within an ever-changing environment.
  • Have the proven ability to problem solve, both being able to think of, and implement innovative solutions to everyday problems.
  • Have well developed time management skills with the ability to deal with conflicting deadlines.
  • Be able to quickly establish rapport and develop client relationships with a variety of stakeholders.
  • Be a team player willing to strive to deliver exceptional results.

So, what does Ticketek offer?

Our people enjoy a wealth of benefits including:

  • 23 days annual leave plus Birthday Leave
  • Cycle to Work Scheme
  • Enhanced pension contributions, sick and family leave
  • Employee Assistance Programme (EAP)
  • Flu Vaccinations
  • Recognition Awards
  • Learning Opportunities and support
  • Complimentary tickets to selected events

At TEG a balanced workforce where everyone belongs, supported by processes and policies which advocate this is the heart of our strategy. We therefore welcome applications from all suitably qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

We want to make sure our recruitment processes are accessible and inclusive for all people. If there’s any adjustments that need to be made to ensure you have a fair and equal experience in our recruitment process, please advise us when scheduling your interview.

If we’ve just described you, then please apply by sending your CV, and cover letter detailing your salary expectations to us by:

Clicking here if you are interested in the Bristol based role

Clicking here if you are interested in the London based role

Please know you must have the right to work in the UK to be considered for this role.

No Agencies at this time, please.

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TEG Group includes TEG Europe; Ticketek UK; Propaganda; XOYO London; Camden Assembly; Engine Rooms; The Mill; Tramshed; The Globe; The Warehouse; Sub89; TEG Venues UK; and Imagine This (Live).

 

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