Client Services Manager – Ticketek UK

With over 40 years’ experience ticketing the biggest live events and venues in Australia, New Zealand, the UK, Singapore, the Philippines and Malaysia, Ticketek is the leading ticketing partner to the sport and live entertainment industry and operates the UK’s most advanced multi-channel ticket sales and distribution network. 

An exciting opportunity has arisen for a Client Services Manager to join the team at our London offices.

This technical and varied role will work closely with the UK’s most prestigious venues and promoters on ticketing for world class events.

About the Role

The Client Services team are the key point of contact for our clients. The team liaise directly with our clients as well as various internal departments to ensure our clients maintain a high level of service delivery.

Our Client Services Managers ensure each client receives a high standard of service delivery and continuity across their account. They provide critical communication links between the Client/Venue and Ticketek, whilst ensuring the on-going enhancement and development of client relationships and providing a high level of client/customer service as well as ensuring all contractual obligations are adhered to.

  • Client Relationships:Partnering with Clients to discuss build requirements, time frames and responsibilities. Delivering accurate event ticketing builds. Providing timely and concise reporting and insights.
  • Event Operations:Oversee operations on event day, helping to build Client profile and maximise return.
  • Event Marketing and Promotions:Collaborate with internal and external leads to ensure marketing and promotional strategies are best fit, implemented well ahead of time and fulfilled as per the brief.
  • Business Development:Work with the commercial team to innovate and provide value-added services and solutions to Clients that increase occupancy and build brand and event profile.

We’re looking for someone who can:

  • Demonstrate a client focused attitude, being a true ambassador for our brand
  • Possess a meticulous attention to detail
  • Communicate with style and professionalism, across all levels of business relationships, both internally and externally
  • Have an understanding of ticketing system/s, event builds and event operations.

As our Client Services Manager, you will:

  • Pursue quality and excellence in everything you deliver.
  • Be adaptable and able to develop and respond quickly.
  • Have the ability to problem solve, both being able to think of and implement innovative solutions to everyday problems.
  • Have time management skills with the ability to deal with multiple deadlines.
  • Use your keen eye for detail whilst demonstrating a sense of urgency in delivery.
  • Quickly establish rapport and develop client relationships.
  • Be a team player willing to strive to deliver exceptional results.

So, what does Ticketek offer?

Our people enjoy a wealth of benefits including:

  • 23 days annual leave plus Birthday Leave
  • Cycle to Work Scheme
  • Enhanced pension contributions, sick and family leave
  • Employee Assistance Programme (EAP)
  • Recognition Awards
  • Learning Opportunities and support
  • Complimentary tickets to selected events
  • Going the Extra Mile (GEM) Awards and Service Awards
  • Opportunities to support our community and partners

At Ticketek a balanced workforce where everyone belongs, supported by processes and policies which advocate this is the heart of our strategy. We therefore welcome applications from all suitably qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

We want to make sure our recruitment processes are accessible and inclusive for all people. If there’s any adjustments that need to be made to ensure you have a fair and equal experience in our recruitment process, please advise us when scheduling your interview.

If we’ve just described you, then please apply by sending your CV, and cover letter detailing your salary expectations to us by clicking here.

Please know you must have the right to work in the UK to be considered for this role.

No Agencies at this time, please.

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TEG Group includes TEG Europe; Ticketek UK; Propaganda; XOYO London; Camden Assembly; Engine Rooms; The Mill; Tramshed; The Globe; The Warehouse; Sub89; TEG Venues UK; and Imagine This (Live).

 

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